This Privacy Policy was updated on 28th October 2021. It is based on a model policy from the UK Information Commissioner’s Office.

Our contact details

Name: Michelle Ireson

Address: Roadside, Toab, Deerness, Orkney, KW17 2QG

Phone Number: 07902 086227

E-mail:       michelle@orkneyvibes.net

Folksy Shop: https://folksy.com/shops/OrkneyVibes

website: https://www.orkneyvibes.net/

The type of personal information we collect

We currently collect and process the following information:

·      name

·      contact details e.g. email address, address, telephone number

·      order and invoice numbers

·      online account handles or usernames

·      website user statistics/analytics and cookie data

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·      to place an order with us

·      to deal with a query relating to an order

·      to contact us via our Folksy shop

·      to contact us via the contact form on our website

·      to interact with us on social media

·      to contact us directly via social media messaging

We also receive personal information indirectly, from the following sources in the following scenarios:

·      from Folksy when you place an order

·      from Folksy when you contact us via our Folksy shop

·      from Folksy regarding web traffic statistics for our shop

·      from social media platforms when you like, follow or comment on our social media posts or pages

·      from social media platforms when you contact us via direct message

·      from Squarespace regarding web analytics for our website

·      from Squarespace regarding cookie data

·      from our payment processors (PayPal, Stripe, Zettle, HSBC) to confirm payments made

We use the information that you have given us in order to:

·      confirm and process an order

·      deal with a query relating to an order

·      arrange delivery of an order

·      send an invoice to recover payment for an order

·      reply to comments and messages via social media

·      maintain sales records for financial and tax purposes

·      analyse traffic to our website, Folksy shop and social media platforms

·      analyse the reach of social media marketing

·      improve our products or website.

We will not share your information with third parties except in specific circumstances relating to processing your order, administering our website or email subscription service, or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below. We will not add you to any mailing list without your explicit consent. If you opt-in to an email subscription or mailing list, you can opt out at any time.

The circumstances in which we may be required to share your data are:

• With Folksy to comply with our obligations.

• With delivery companies to fulfil your order.

• With Squarespace (our website hosting service/email subscription service provider) to administer our website account.

• With Google Professional Email Services (our professional email service provider) to administer our email account.

• To comply with legal or tax obligations.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• We have a contractual obligation - we need your personal information in order to respond to your enquiries about our products, to provide you with products ordered directly from us or via our Folksy shop, or to take steps at your request prior to completing an order e.g. providing a quote.

• Your consent - we need your personal information in order to respond when you contact us directly (e.g. messages via the contact form on our website), to provide you with specific services that you have opted in to (e.g. email marketing) or to analyse data about traffic to our website, social media and Folksy shop. You are able to remove your consent for these at any time by contacting michelle@orkneyvibes.net

How we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect and process.

We keep personal information related to orders and customer queries for six years in order to comply with HMRC tax requirements and consumer rights relating to sales and return periods. We will then dispose your information by securely deleting it from our systems.

We only hold other personal information for as long as is necessary. Once data is no longer needed it is deleted from our records.

Other data protection information

You can read Folksy's privacy policy here

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy

If you pay for your order with Paypal, your data will be protected by PayPal’s Privacy Policy

If you pay for your purchase via iZettle, your data will be protected by Zettle’s Privacy Policy

If you purchase direct from our RedBubble online store, your purchase will be covered by RedBubble’s Privacy Policy

 For visitors to our website:

Our website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

·       Information about your browser, network and device

·       Web pages you visited prior to coming to this website

·       Web pages you view while on this website

·       Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

Website Analytics

Our website collects personal data to power our site analytics, including:

·       Information about your browser, network, and device

·       Web pages you visited prior to coming to this website

·       Your IP address

This information may also include details about your use of this website, including:

·       Clicks and scrolling

·       Pages visited and internal links

·       Searches and timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies:

Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

·       These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

·       These analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Email Form Block Submissions:

When you submit information to our website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online hosting provider, so that they can provide website services to us. We share this information with Google Professional Email Services for storage.

Website Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

·       Information about your browser, network, or device

·       Your IP address

Your data protection rights

You have the right to know what personal data we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at michelle@orkneyvibes.net

You also have the right to withdraw your consent for us to process your personal data where this is related to anything you have opted in to e.g. viewing our website, contacting us via our website or social media or opting-in to an email subscription service. You can contact us to request that we delete your information at michelle@orkneyvibes.net

For more information about your data protections rights see:

https://ico.org.uk/your-data-matters/

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at michelle@orkneyvibes.net

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk